1. Introduction

This website and all related content, services, programs, coaching sessions, mentorship experiences, and materials are owned and operated by Véronique Carignan.

All content and services are provided for educational, informational, and personal development purposes only.

Your use of this website and participation in any services constitutes your acceptance of these Terms & Policies.

2. Eligibility

By using this website or purchasing any offer, you confirm that:

• you are at least 18 years of age
• you are legally able to enter into a binding agreement
• the information you provide during purchase or registration is accurate and complete

3. Nature of Coaching and Mentorship Services

All coaching, mentorship, sessions, intensives, programs, and related services offered through this website are intended for educational and personal development purposes.

These services are not therapy, psychotherapy, mental health treatment, medical advice, legal advice, or financial advice.

You remain fully responsible for your own decisions, actions, wellbeing, and results.

Participation in coaching or mentorship is voluntary and undertaken at your own discretion.

4. Payment Authorization

By purchasing any service, product, or offer through this website, you confirm that you are the authorized holder of the payment method used and that you authorize us to charge the full amount of the purchase to that payment method.

You agree not to dispute legitimate charges with your financial institution or payment provider without first contacting us to attempt resolution.

5. Payment Plans

If a payment plan is offered and selected, you agree to complete all scheduled payments in full according to the agreed payment schedule.

Payment plans are provided as a convenience and do not represent a subscription that may be canceled at will.

Failure to complete scheduled payments may result in:

• suspension of access to services
• removal from programs or sessions
• withholding of materials or recordings
• collection of the remaining balance owed

6. Refund Policy

Due to the nature of coaching, mentorship, digital services, and time-based experiences, all sales are final unless otherwise stated in writing.

By completing your purchase, you acknowledge and agree that no refunds will be issued, including but not limited to:

• change of mind
• non-attendance
• lack of participation
• perceived lack of results
• scheduling conflicts
• personal circumstances

7. Scheduling and Rescheduling

If your purchase includes private sessions, you are responsible for booking your session using the scheduling link or instructions provided after purchase.

A minimum of 24 hours notice is required to reschedule a session unless otherwise stated.

Sessions missed without sufficient notice may be forfeited.

If you arrive late, the session will still end at the originally scheduled time.

8. Chargebacks

You agree not to initiate a chargeback with your bank or payment provider without first contacting us to attempt resolution.

In the event of a chargeback attempt for a legitimate purchase, we reserve the right to present evidence of:

• your agreement to these Terms & Policies
• your authorization of the payment
• your access to purchased services or materials

Any chargeback initiated without prior communication may result in:

• termination of access to services
• permanent removal from programs
• recovery of associated costs where permitted by law

9. Results Disclaimer

We may share testimonials, client experiences, or examples of results for illustrative purposes only.

These examples do not guarantee that you will achieve the same outcomes.

Individual results vary widely and depend on many factors including:

• background and experience
• personal commitment
• effort and implementation
• market conditions
• timing and external circumstances

No guarantees are made regarding business results, financial outcomes, personal transformation, or success.

10. Personal Responsibility

You acknowledge that you are solely responsible for your own decisions, actions, and results arising from participation in any service offered through this website.

Coaching and mentorship are collaborative processes intended to support reflection, clarity, and leadership development, but they do not guarantee any specific outcome.

11. User Obligations

By using this website or participating in our services, you agree to:

• use the website lawfully and respectfully
• provide accurate information when purchasing or registering
• maintain confidentiality of any login credentials or private access links
• respect the integrity of coaching and group spaces
• take full responsibility for your own actions and decisions

12. Prohibited Activities

You agree not to:

• copy, reproduce, distribute, or resell any materials without written permission
• share private access links, portal logins, recordings, or purchased materials with others
• interfere with the website’s operation or security
• engage in abusive, defamatory, threatening, or harmful behavior
• misrepresent your identity or payment information

We reserve the right to suspend or terminate access to services if these terms are violated.

13. Intellectual Property

All content on this website, including but not limited to:

• written materials
• frameworks
• course content
• recordings
• downloads
• graphics
• language and concepts

are the intellectual property of Véronique Carignan.

These materials are provided for your personal, non-commercial use only.

They may not be copied, reproduced, distributed, modified, republished, or shared without prior written consent.

14. Privacy and Data Use

When you visit this website, submit a form, make a purchase, or communicate with us, we may collect personal information such as:

• name
• email address
• billing information
• contact information
• technical information such as IP address and website usage data

This information may be used to:

• process purchases and deliver services
• communicate with you regarding your purchase or inquiry
• send marketing or newsletter emails (if you opt in)
• improve website functionality and user experience
• maintain internal records and legal compliance

We do not sell personal information.

Your data may be processed through trusted third-party providers such as payment processors, email platforms, scheduling systems, analytics tools, or advertising platforms.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided.

15. Cookies and Tracking Technologies

This website may use cookies, analytics tools, pixels, and similar technologies to:

• analyze website traffic
• improve user experience
• support advertising and marketing efforts

You may adjust your browser settings to decline cookies if desired.

16. Third-Party Platforms

Our services may rely on third-party platforms such as payment processors, booking systems, email marketing platforms, course portals, or video conferencing tools.

We are not responsible for interruptions, errors, privacy practices, or policies of those third-party services.

17. Limitation of Liability

To the fullest extent permitted by law, Véronique Carignan and this business shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of this website or participation in any services.

All services are provided on an “as is” and “as available” basis without warranties of any kind.

18. International Clients

Our services are offered globally.

By purchasing from this website, you agree that these Terms & Policies are governed by the laws of Québec, Canada regardless of your country of residence.

Clients are responsible for any currency conversion fees, international transaction fees, or local taxes required by their financial institution or jurisdiction.

19. Governing Law and Jurisdiction

These Terms & Policies shall be governed by and interpreted in accordance with the laws of the Province of Québec and the laws of Canada applicable therein.

Any dispute arising out of or relating to these Terms & Policies or the use of this website shall be subject to the exclusive jurisdiction of the courts of Québec, Canada.

20. Changes to These Terms

We reserve the right to update or modify these Terms & Policies at any time.

Any changes will take effect immediately upon posting on this page. Continued use of the website or participation in services constitutes acceptance of those changes.

21. Contact Information

If you have questions regarding these Terms & Policies, please contact:

Véronique Carignan
[email protected]